By email : This Should be You First Resort

If your enquiry relates to an order you have placed, please send a mail to sales@solware.co.uk or use form below.

By telephone : This Should Be your Last Resort

For all enquiries relating to Internet / Home Delivery orders, see Customer Services for links for Assistance first as the 99% of the answers you need are listed there.

Telephone : 0844 357 0306

Facsimile : 0870 011 9788 (24hr)

Email : sales@solware.co.uk

Telephone Lines open : Monday to Friday 9:00 - 17:30hrs

Emails Answered : We endeavour to answer emails every 15 - 30 Minutes between 09:30 am - 17:00pm Mon - Fri - However some times may be a little longer but will be responded to on that working day.

Internet Shopping open : 24hrs a Day - 365 Days a Year

By post :
Company Address - Unit 1 Tame Valley Business Centre, Magnus, Tame Valley Ind Est, Tamworth, Staffordshire, B77 5BY.

These details can be confirmed at the following government site

company registered office address which can be checked and clarified by companies house at http://wck2.companieshouse.gov.uk/a236e1d93f245c89881b840bff11af18//compdetails

Proof we obide to distance selling regulations

http://www.safebuy.org.uk/members/electronics/member410212.htm

(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).

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Company Returns Procedure

Returns and Refunds ( Unsatisfactory Items Ordered )
We want you to be totally satisfied with every purchase you make from us. It is our aim to offer you value and quality at outstandingly low prices. So if, for any reason, you are not completely happy with your purchase, simply return it within 14 days of delivery, with its original packaging together with the emailed receipt and a note explaining what you require us to do. We'll exchange it or offer you a full refund and that's guaranteed! Send items to address lower down the page.

Returns and Refunds ( Unsatisfactory, Faulty or Damaged in Transit )

If you recieve damaged items or the products recieved go faulty within the first 28 Days we will offer either a refund or exchange, if after 28 days and upto 6 months return them we will exchange for same or simalr item to the same value. If returning items please send to us with your Name, Address and Invoice / Customer Number and a note explaining the problem so we can refund / replace the items/s for you. If you have lost your invoice number please supply full address supplied when ordering.

Distance Selling Regulations
Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund.

To cancel you can email us, (see above for details) within seven days of delivery of your items, quoting your customer/invoice number. You must take reasonable care of the items and must not use them.

You may cancel an order for services in the same way, within seven days of the date of purchase, unless the services begin sooner.

Returns Address :
Company Address - Unit 1 Tame Valley Business Centre, Magnus, Tame Valley Ind Est, Tamworth, Staffordshire, B77 5BY.